Privacy Policy

Last updated: May 1, 2026

Cohortbridge, Inc. ("Cohortbridge," "we," "us," or "our") operates the website cohortbridge.com and provides AI-powered patient matching software for clinical research organizations. This Privacy Policy explains how we collect, use, disclose, and safeguard information in connection with our website and services.

1. Information We Collect

Information You Provide

We collect information you provide directly to us, including:

• Contact details (name, job title, company name, email address, phone number) when you submit a demo request, contact form, or sign up for communications
• Business information about your organization and its clinical trial operations when onboarding as a customer
• Communications you send to us, including support requests and feedback

Information We Collect Automatically

When you visit cohortbridge.com, we may collect:

• Log data including your IP address, browser type, pages visited, and referring URL
• Device identifiers and browser characteristics
• Cookie and similar tracking data as described in our Cookie Policy

2. How We Use Your Information

We use the information we collect to:

• Respond to demo requests and inquiries
• Provide, operate, and improve our services
• Send product updates and informational communications (you may opt out at any time)
• Comply with legal obligations and enforce our agreements
• Conduct aggregate analytics to understand how visitors use our website

3. Clinical Trial Data and PHI

When Cohortbridge processes patient data on behalf of a clinical site or CRO under a Business Associate Agreement (BAA), that processing is governed by the BAA and applicable law, including HIPAA. We do not store Protected Health Information (PHI) after a screening session completes. PHI is processed ephemerally in an AWS GovCloud environment and is not retained in Cohortbridge systems.

4. Information Sharing

We do not sell your personal information. We may share information with:

• Service providers who assist us in operating our website and delivering our services, under appropriate data processing agreements
• Professional advisors (lawyers, accountants, insurers) where necessary
• Law enforcement or regulatory bodies where required by applicable law
• A successor entity in connection with a merger, acquisition, or sale of assets

5. Data Retention

We retain contact and inquiry data for as long as necessary to fulfill the purposes described in this policy, or as required by law. You may request deletion of your data at any time by contacting us at [email protected].

6. Security

We maintain technical and organizational measures designed to protect your information, including TLS 1.3 encryption in transit and AES-256 encryption at rest for platform data. No method of transmission over the internet is completely secure; we cannot guarantee absolute security.

7. Your Rights

Depending on your location and applicable law, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal information
• Opt out of marketing communications at any time

To exercise any of these rights, contact us at [email protected].

8. Cookies

We use cookies as described in our Cookie Policy. You can manage your cookie preferences using the banner that appears on your first visit.

9. Children's Privacy

Our website and services are not directed to individuals under 18. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy at this URL with a revised "Last updated" date. Material changes will be communicated by email to customers with active accounts.

11. Contact

Questions about this Privacy Policy should be directed to:

Cohortbridge, Inc.
324 Blackwell Street, Suite 1200
Durham, NC 27701
[email protected]